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Making a claim

Four easy steps to make a claim
Step 1     Download your claim form here
Step 2     Fill in your and your pet’s personal information and sign the form
Step 3    Take the claim form to your vet, and have your vet complete the applicable sections
Step 4     Mail your claim form to us at the address below together with the original itemised invoices and payment receipts

Claim forms can be requested by calling us Monday to Friday between 9:00 am and 5:00 pm EST.

Contact Us:
Petsecure
Locked Bag 9021
Castle Hill NSW 1765
Tel: 1300 855 160
Email: customercare@petsecure.com.au  

Your claim will be processed without unnecessary delay!

Common questions about claims:

Q. For ongoing treatment, do I need to wait until the treatment has finished before I can make a claim?
A.No, you don’t need to wait. You can make a claim at any time.

Q. What if I need to make a claim when I’m on holiday? A. You can make a claim even on holiday. Just follow the normal claim request procedure indicated above.

Q. How long do I have to wait before I can make a claim?
A. You can make a claim immediately. All you need to do is submit your claims within 60 days of getting treatment.

Q. How long does it take for my claim to be processed? A. Once we receive the documentation your claim will be processed without delay and payment will be made either by cheque or to your nominated account.

Q. What is the most I can claim? A. You can receive a refund of a maximum of 80% of the vet bill less the
Per-Condition-Excess (if applicable). There is no limit on individual claims however your claim benefit will not exceed $6,000 in a year.

Q. Do you always need medical records to process my claims? A. Yes, please attach only original itemised invoices and payment receipts. This will help us process your claim quickly and accurately.