How to Claim
At Petsecure, we have a very user-friendly claims procedure. All claims are processed in an accurate and timely manner to make things as easy as possible at what can be a stressful time for you and your pet.
The easiest and quickest way to claim is to sign up to our Manage Policy portal – where you can submit (upload) your claim documents and check it’s progress.
- Download a claim form.
- Fill in you and your pet’s personal information and sign the claim form
- Ask your vet to complete the applicable sections
- Upload your claim form with the supporting itemized invoices, consultation notes and receipts.
- Keep the original documents for your records.
Alternatively, you can also call 1300 855 160 to request a claim form, and mail your completed claim form with all the supporting itemized invoices, consultation notes and receipts to:
Locked Bag 9021,
Castle Hill, NSW, 1765
(We recommend you keep a copy of the documents for your records)
Your claim will be processed without unnecessary delay, and if you have any queries don’t hesitate to contact us by calling 1300 855 160 or sending an email to firstname.lastname@example.org.
Common questions about claims
Q. With ongoing treatment, do I have to wait until treatment has finished before I can claim?
A. No – there’s no need to wait. You can make a claim at any time.
Q. How do I make a claim for Wellnes Care benefits?
A. Simply complete Section 1 of the claim form, and provide information about what you are claiming for under Section 2, then sign and date at the bottom of the form, and either upload the form with the itemised receipts via the portal, or mail to Petsecure (details above).
Q. What if I’m on holiday when I need to make a claim?
A. You can still make a claim even if you are on holiday. Just follow the normal claims procedure outlined above. You can also refer to Pet Overseas Travel Insurance (section 4.4) in the Policy Terms & Conditions for further information.
Q. How long do I need to wait before I can make a claim?
A. You can make a claim straight away. Just submit your claim within 90 days of relevant treatment being provided.
Q. How long will it take for my claim to be processed?
A. Once we receive the necessary documentation, your claim will be processed in a timely manner and payment will be made either by cheque or into a nominated bank account.
Q. What is the highest amount I can claim?
A. If you have Accident Cover, you can claim up to $8,000 a year and if you have Accident & Illness Cover, you can claim up to $12,000 a year. A limit of $2,600 per annum is applied to claims for Cruciate Ligament conditions, and $300 per annum for Consultations.
Q. Are medical records always necessary in order to process my claim?
A. Yes, they help us to process your claim quickly and accurately, so be sure to attach the original itemised invoice, consultation notes and payment receipts to the completed claim form.