Q. How do I make a claim?

A. Making a claim is easy. All claims are to be completed on a Petsecure claim form. You and your vet will need to complete the appropriate sections on the form. Then just send your completed claim form together with all original itemised invoices and payment receipts to:

Claims Department
Locked Bag 9021
Castle Hill, NSW 1765

Q. For ongoing treatment, do I need to wait until the treatment has finished before I can make a claim? 

A. No, you don’t need to wait. You can make a claim at any time.

Q. What if I need to make a claim when I’m on holiday? 

A. You can make a claim even on holiday. Just follow the normal claim request by downloading a claim form and mail all relevant original documents to us.

Q. How long do I have to wait before making a claim? 

A. There is no waiting period for accident claims – you can claim as soon as your policy is effective. A 30-day waiting period applies for illness claims. A six month waiting period applies for cruciate conditions unless your vet certifies that no cruciate conditions exist on joining. 

Q. What is the most I can claim? 

A. If you choose Accident Cover you can claim up to $8,000 per year. If you choose Accident and Illness Cover you can claim up to $12,000 per year. 

Q. Do you always need medical records to process my claims? 

A. Yes, please attach only original itemised invoices and payment receipts. This will help us process your claim quickly and accurately.