Q. Can I visit any vet?

A. Yes, you have the choice to use any licensed vet in Australia.  

Q. If I purchase Accident pet cover, can I upgrade to a higher level of cover at a later time?

A. Yes, you can upgrade to a higher cover on your policy renewal date or at any time as long as you haven’t made a claim on your current cover. 

Q. If I change my mind about Petsecure, can I cancel the pet cover? 

A. You may cancel the policy within 21 days of the start of the cooling-off period and as long you have not made a claim, any premium you have paid will be refunded in full.

After 21 days you may cancel your policy by written notification. Cover ceases at the time Petsecure receives your written notification. If you have not made a claim under the policy and you have paid the annual premium in full, the portion of the premium that reflects the remainder of the policy period will be refunded to you. No refund is available where you have chosen the monthly or fortnightly payment options.

Q. How do I renew my pet insurance policy?

A. To make it simple for you, and to ensure you cover continues to be in place for you, your policy is automatically renewed, as long as premium payments are current and up-to-date.

Q. Can my pets be covered in Quarantine?

A. When pets arrive in Australia and enter quarantine, contact Petsecure to set up a policy/policies.  Unfortunately we cannot cover pets whilst in quarantine, but as there is a 30 day waiting period for illness you can start the Policy 30 days before they are due to leave quarantine, which means they will be covered when they get home.   

Q.What is the benefit of a Pet ID Tag?

A.We think that pets who have a tag attached are safer as their owners can be identified more easily, and the pets returned home.  Our quality PET ID Tags are provided by petidtags.com.au .  Also as part of our Pet Rescue initiative we provide ID tags to rescue organisations to help them keep their pets’ safe. If you want to purchase a PetID Tag, click here.